For owners of field service businesses

Out of the weeds.
Back in the driver's seat.

If you're on the laptop at 10pm chasing what you forgot, and up at 5am already worried about what's still hanging, I've been there. I built Lucent Works because I needed it myself: AI employees that do real work inside your business, and a Foreman who keeps every one of them pointed at the goals you set. You get your week back, and the hours you still work go to the things only you can do.

Take the free assessment → Meet the crew
Works with the tools you already use No pitch Nothing owed
Aaron Richardson, founder of Lucent Works
Aaron Richardson Lucent Works LLC · Commerce City, CO 20-plus years in operations and maintenance
You call. I answer.970-556-1468

Sound familiar?

You built this business for a life, not instead of one.

Up before the sun.

Getting home after the sun goes down, and back at the laptop finishing the repetitive tasks that never end.

Checking multiple dashboards.

Most software adds another dashboard to check and interpret. No dashboard has ever given anyone an hour back.

Still the one chasing it.

You built the company, and you're still the one following up to ensure even the smallest tasks have been completed.

The crew

Your next great hire doesn't call in sick.

They make the people you have more efficient; they don't replace them. Strategically hire whichever AI employees make the biggest impact based on your current needs.

The Morning Brief

One short email before the first truck rolls.

What's booked today, what's due, what didn't get handled yesterday, and the number you said you wanted to watch. Every action item buried in yesterday's email is pulled out and listed, so nothing waits on you to remember it. On Mondays it goes further: which number missed the plan, what in your own records most likely explains it, and the one or two things worth doing about it this week. You know where the business stands before you finish your coffee.

Foreman

Nothing slips.

Foreman is the one you talk to. Text it a question about your business and it answers from your own records: which quotes are open, who's overdue, what Tuesday looks like. Tell it something once and it keeps track. When a tech flags a job that needs a quote, Foreman drafts it from your price book into your software and tells you it's ready to send. And when you choose to connect your inbox, it handles that too: files what can be filed, drafts the replies that need you, and pulls the to-dos out of the rest.

Pulse

Every customer hears from you.

Pulse handles the follow-up nobody gets to on a busy week. After a job it checks in, asks the happy customers for a review, and tells you the same day if someone isn't happy so you can call before they post. When a review lands, good or bad, it drafts the reply in your voice and you post it with one tap. Before an agreement renews, it sends the reminders and hands you the short list of who hasn't answered. The messages always go out; the exceptions land on your desk already sorted.

Ledger

Books that stay current.

Ledger keeps the money side honest without you opening the books. It keeps up with invoices, payments and service agreements, and tells you what's unbilled, what's unpaid, and how this month compares to the one you were aiming for. When a number moves, it's in Monday's brief with the reason. It reads; it never moves money.

Hi-Vis

Get named when they ask the AI.

Nearly half of people now ask an AI assistant to recommend a local business, up from six percent a year ago. Hi-Vis does the work that gets you into that answer when someone asks for a heating company near them. It keeps your business facts complete and consistent everywhere AI looks: services, hours, service area, photos, reviews and your replies to them. It tells you when something has gone stale and drafts the update for you to approve. This isn't rankings and blog posts. It's making sure the machines that answer questions have the right answers about you.

Field

Techs talk, paperwork writes itself.

Field rides along with your techs so nobody has to type at the end of the day. Before a tech knocks, the unit's history is on their phone: make, model, last visit, what was found, what the customer was told. On site they talk; Field turns the notes into the visit report, files the photos to the right property, fills in the fields your software wants, and tags the job if it needs a quote. If something's missing, Field asks the tech one question, not you. The office sees the job the moment it's done, and you stop being the one who chases.

We start by finding what gets you the most time back. I price the package on the outcome and what it is worth to you, not on headcount. Packages start at $997 a month.

How it fits

Your tools stop working alone.

Your job software, your email, your calendar and your books each know part of the story. Your AI employees all report to the Foreman, who puts the parts of the story together, sees the big picture and the gaps, and helps develop solutions. You choose what they connect to, and nothing gets replaced.

The Morning Brief One email before the first truck rolls, with all of it in it.

One job, start to finish. Your crew works every step.

1FoundHi-Vis

When somebody asks an AI for a contractor, you're in the answer.

2On siteField

The tech talks. The paperwork writes itself.

3Quoted and bookedForeman

The quote is drafted from your price book, ready to send.

4BilledLedger

Invoiced, paid, and the books stay current.

5Followed upPulse

The customer hears from you. Happy ones leave a review.

↻  A happy customer calls you again, and so does the one they told.

You choose what it connects to. It only sees what you connect. Your data stays yours. It runs on a private server, not handed to outside AI services. Nothing gets replaced. Your software keeps doing its job.

How it works

This is a partnership, not a software drop.

01

The free assessment

Free. Online, at your shop, or on the phone. No pitch. We find the one thing costing you the most time.

02

Your four-day plan

Within one business day, by email or text: what to fix, the tools that fix it, what each costs, and what to do on each of the four days. Yours to keep.

03

The full assessment, together

If you decide you'd like some support implementing any of the tools, we do a full assessment of the business together and identify the most impactful place to start. That one is a paid assessment, credited toward your first month if you go ahead.

04

Built, connected, looked after

I customize it, connect it to what you already run, and make any adjustments you request.

Why work with me

Built by an ops guy, for people who run the ops themselves.

I built this for my own business first, because I was the one up at 10pm trying to remember what I forgot.

Nobody hands you a login and wishes you luck. I set it up, I look after it, and I change it when your business changes.

  • You call, I answer.Not a support queue, not a ticket. Me, on the phone.
  • A real partnership.One operator and a small number of clients, each one actually known.
  • Your data stays yours.Your customer list and your numbers stay yours. The crew runs on a private server, not in anybody's shared cloud.
  • Straight answers.Where an off-the-shelf tool is the right answer, I will tell you so.
  • If I ever stop, you keep everything.Your records stay in your own software, and anything the crew holds comes back to you in a form you can use.

Start here

One free assessment. A four-day plan. Hours back.

We find the one thing costing you the most time, and you get a four-day quick-win plan back within one business day. Free, yours to keep whether you hire me or not, and no sales pitch attached. That's what Lucent Works is for.

Take the free assessment → Call or text 970-556-1468